Shipping Policy

Thanks for shopping with NV Luxxe Jewels ✨

Please read our shipping policy carefully before purchasing.

Processing Time

Orders ship within 1–3 business days

Custom/engraved pieces may take 5–7 business days before shipping

Shipping Method

We currently offer one shipping option only:

📌 USPS Ground Advantage (tracked, 2–5 business day transit time)

Shipping Address Responsibility

Customers are fully responsible for entering the correct address at checkout. We are not liable for packages delivered to an incorrect address provided by the buyer.

Lost, Stolen, or Delayed Packages

Once a package is scanned Delivered by USPS, NV Luxxe Jewels is not responsible for loss, theft, or delays. We will assist you in filing a USPS claim when applicable, but we do not replace or refund delivered packages.

NO RETURNS • ALL SALES FINAL

Due to the delicate, personal, and hygienic nature of our jewelry, we do not accept returns, exchanges, or cancellations.

The only exception is:

✔ You received the wrong item

✔ Your item arrived damaged due to our error

(Proof required within 48 hours of delivery)

Contact us here

Política de Envíos

Gracias por comprar con NV Luxxe Jewels ✨

Tiempo de preparación

Envíos en 1–3 días hábiles

Piezas personalizadas/grabadas pueden tomar 5–7 días hábiles

Método de envío

📌 USPS Ground Advantage (2–5 días con rastreo)

Dirección

El cliente es responsable de ingresar la dirección correcta. No somos responsables por paquetes enviados a direcciones incorrectas.

Paquetes perdidos o robados

Una vez que USPS marque el paquete como Entregado, no somos responsables por pérdida o robo.

NO HAY DEVOLUCIONES • TODAS LAS VENTAS SON FINALES

No aceptamos cambios ni devoluciones, excepto:

✔ Recibiste un artículo incorrecto

✔ Llegó dañado por error nuestro

(Debes enviar pruebas dentro de 48 horas)

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